Thank you for trusting us to create an empowering experience and portraits that celebrate YOU and your Spark!
We are so excited for you to have your very own Spark Experience that we get started planning as soon as you book your date. We block your date off months in advance, and you are the only client we see this day.
That said, sometimes life happens and your plans change! That’s why we have our reschedule policy so you know what to expect.
Cancellations:
Please keep in mind that because of the nature of our business, Session Fees are not refundable for any reason if you decide to cancel your session. You are welcome to reschedule for another date that works better for your life, and goals. Please take a look at our reschedule policies below.
Reschedules:
We book months in advance and in order to deliver our famous premium tailored service and for your privacy, we serve one client per day. For this reason, the closer it is to your session, the less likely it is that we can fill your date resulting in lost income for the entire team.
Reschedules must be held within 365 days of original session date, or our soonest available appointment should there not be one available within 365 days of original date. If you email us with a request to reschedule, we must receive a response back within 5 business days or else we will consider the session canceled and the Session Fee forfeited. A Session Fee will not be held without a new date scheduled. We require that a new date is selected before we can move your session.
We offer 1 (one) complimentary reschedule within 72 hours of booking your Spark Session when notice is given to us in writing via email to studio@showyourspark.com
Reschedules must be held within 365 days of original session date, or our soonest available appointment should there not be one available within 365 days of original date. If you email us with a request to reschedule, we must receive a response back within 5 business days or else we will consider the session canceled and the Session Fee forfeited. A Session Fee will not be held without a new date scheduled. We require that a new date is selected before we can move your session.
We offer 1 (one) complimentary reschedule within 72 hours of booking your Spark Session when notice is given to us in writing via email to studio@showyourspark.com
We offer 1 (one) complimentary reschedule within 72 hours of booking your Spark Session when notice is given to us in writing via email to studio@showyourspark.com
After 72 hours, all reschedule requests will require a $300 fee to move your session. Each time you need to move your session and reserve another date on our calendar, it will be a $300 fee.
No-Show Fees: If for any reason you should fail to arrive for your scheduled session without calling or letting us know within 1 hr after your scheduled start time, your session will be considered canceled and a $750 Fee will incur.
All reschedule requests must be submitted in writing via email to to studio@showyourspark.com
Any applicable fees must be paid before a new date is given.
The fee is to cover admin time spent rearranging calendars, cross checking availability for our team and marketing to fill the date with another session.
Once you request a new date, we require a new date to be confirmed within 7 days following your request, or 7 days prior to your scheduled session, whichever occurs first. If we do not hear back from you in this span of time, your session is considered canceled, we have opened up your date for new bookings and your Session Fee has been forfeited.
In order to treat all clients equally, these terms are non negotiable.
After 72 hours, all reschedule requests will require a $300 fee to move your session. Each time you need to move your session and reserve another date on our calendar, it will be a $300 fee.
No-Show Fees: If for any reason you should fail to arrive for your scheduled session without calling or letting us know within 1 hr after your scheduled start time, your session will be considered canceled and a $750 Fee will incur.
All reschedule requests must be submitted in writing via email to to studio@showyourspark.com
Any applicable fees must be paid before a new date is given.
The fee is to cover admin time spent rearranging calendars, cross checking availability for our team and marketing to fill the date with another session.
Once you request a new date, we require a new date to be confirmed within 7 days following your request, or 7 days prior to your scheduled session, whichever occurs first. If we do not hear back from you in this span of time, your session is considered canceled, we have opened up your date for new bookings and your Session Fee has been forfeited.
In order to treat all clients equally, these terms are non negotiable.
Rescheduling Fees
Questions about anything?
Contact Us!
Want to get in touch right away? No problem!
Email Catherine, your Client Concierge at: studio@showyourspark.com
Text/call us: (781) 527-4473
or schedule a time below for us to call you:
